Please note: Masks are required for all customers, volunteers, and associates. Safety has always been our priority. Things changed so much in the last year, we are looking forward to getting back to “normal”! 

So…what does that mean for our customers?

  • We have learned a lot through this pandemic and one BIG thing we noticed was a drastic improvement in animal health and behavior
    • Less visitors = Less stress on the animals
    • Less visitors = Less sick animals
  • As we adjust to the new changes, we will limit visitors to adopters only. Please no recreational visits at this time.
  • All adoption paperwork and visits with the animals must begin 2 hours prior to close at our Everyday Adoption Center, located inside PetSmart in Hamburg, and 1 hour prior to close at our Main Adoption Center, located at 1600 Old Frankfort Pike. Click here to view complete hours/location information. 
  • Have children? No problem. For your safety and the safety of the animals, 2 people from each family are allowed in the adoption center at a time. If you have more than 1 child, please plan to bring 2 adults. 
  • Want to adopt? Great! Come on in and let our Adoptions staff know; no appointment required.
  • All potential adopters must fill out the pre-adoption questionnaire and while our team reviews the survey, you may view the adoptable animals. You are welcome to print and complete the pre-adoption questionnaire before your visit to bring with you. At this time we are not able to approve adopters via email or social media.
  • Only 2 customers at a time will be allowed in the kennel area at our Everyday Adoption Center, located inside PetSmart in Hamburg, and a limited number of customers will be allotted inside our Main Adoption Center at a time. If we are at capacity, you may be asked to wait in your car.

Our volunteer program, birthday parties, group visits, and tours are currently suspended. Please check out each program page for updates.